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A Shared Purpose – Guy Fish and the Future of the GLFHC

September 8, 2021 by Kristin Cole

When it comes to the American health care system, Guy Fish knows the business inside and out. 

The Greater Lawrence Family Health Center’s new president and CEO, whose tenure began in July, studied biochemistry at Harvard before earning a medical degree from Yale. His resume includes participating in a medical residency at Case Western, opening an internal medicine practice with his wife, returning to Yale’s school of management for an MBA, working as the CEO of Cellanyx Diagnostics and, more recently, Nextstage Therapeutics, spending 17 years as a leader at health care consultancy firm Fletcher Spaght, and working on the trustee, licensing and appeals boards of Beth Israel Deaconess Medical Center and Dubai Healthcare City. Despite his schedule, he has found time to run two Boston Marathons to raise money for the Bowdoin Street Health Center in Dorchester. 

While Fish enjoyed the connections made while working closely with patients in his private practice, he felt drawn to the executive side of medicine early in his career. “Working with patients was a bedrock for me and everything else that I do,” Fish says. “[But] I recognized that the impact that I could have would be far greater and multiplied if I could effect change at a systems level.” 

Through the years, Fish has based his leadership strategy on a lesson that he attributes to Professor Marshall Ganz at Harvard’s Kennedy School of Government: “Leadership is being accountable for inspiring and enabling others to achieve a shared purpose under conditions of uncertainty.” 

With experience as extensive and diverse as Fish’s, I wondered about his first impressions of the Merrimack Valley. Surprisingly, our region reminded Fish, who grew up in Ohio, of the summers he spent with his grandparents in their small town along the Ohio River — one with an industrial base and a population comprised largely of immigrants. 

 

When he saw there was an opportunity to lead the Greater Lawrence Family Health Center, Fish remembered the reason he wanted to focus on the business side of health care, which was to address the system’s shortcomings, including affordability. 

“What was really most fascinating to me when I was introduced to the Merrimack Valley and GLFHC,” Fish says, “was having one organization caring for 50 [thousand] to 60,000 attributed lives in a metro area. As the largest primary care provider in the area, you have an opportunity to initiate programs and move the needle on health outcomes because you’re the principal game in town when it comes to primary care and health promotion.” 

Housing, food security, and economic opportunities — all of which lead to health problems in underresourced populations — are among the tasks Fish plans to work on as the new leader of GLFHC. 

Though we continue to battle the COVID-19 virus, Fish says the Greater Lawrence Family Health Center is seeing a steady return to normal operations, in part thanks to government funding that has helped push the center to be more resilient. “Before I got here, the leadership team and staff proved their mettle by squarely stepping up to conduct testing operations, [and implementing] telehealth,” Fish says. “Now we’re closing in on 100,000 vaccinations delivered.” 

In addition to increasing vaccination numbers, Fish wants to continue finding innovative ways of addressing social determinants of health. “What I hope to accomplish here is to lift the health [of the] community and doing that in ways that create self-actualization for all,” he says. “Community health centers, like the GLFHC, can be a central part in that.”    

Filed Under: Community, Health & Wellness Tagged With: CEO, community, GLFHC, Greater Lawrence Family Health Center, Health, Healthcare, Wellness

Andover Chamber of Commerce Will Honor Health Care Workers

September 7, 2021 by Katie Lovett

Delayed a couple of months due to the Coronavirus pandemic, this year’s Andover Chamber of Commerce celebratory annual awards breakfast will recognize three health care workers for their extraordinary work responding to that crisis.

The three recipients of the 2021 Andover Chamber of Commerce Community Service award are “worthy citizens” who went “above and beyond the call of duty,” said Joe Bevilacqua, president & CEO of the Merrimack Valley Chamber of Commerce. The Andover Chamber is a division of the Merrimack Valley Chamber of Commerce, the largest business network in the region covering communities from Lawrence to Newburyport.

The recipients are: Thomas Carbone, director of the public health for the town of Andover; Rita Casper, director of nursing for the Andover Schools, and Dr. Glenn Newsome, an Andover resident who works at Lawrence General Hospital.

 

The honorees are being recognized for the monumental work they have done in response to the virus, said Bevilacqua, whether working to keep the schools safe, educating the public about the virus and the precautions to take, enacting policies and procedures to keep the community healthy, or caring directly for patients.

Like all of the past honorees, Bevilacqua said, when told they were selected for the service award, the three nominees said they didn’t deserve it as much as someone else.

“I hear it over and over again,” he said. “It shows the type of people they are.”

Community members are nominated for the prestigious award and a committee receives the nominations before picking the winners. The ceremony is traditionally held in June but was delayed until the fall due to the virus, Bevilacqua said.

The awards ceremony will be held on Friday, Sept. 17 at the Indian Ridge Country Club, beginning at 7:30 a.m.

Filed Under: Community, Health & Wellness Tagged With: andover, Andover Chamber of Commerce, covid19, First Responders, Healthcare

A Message from GLFHC President and CEO John Silva

June 9, 2020 by John Silva

In 1965, Jack Geiger and Count Gibson started the country’s first community health centers, one in Mound Bayou, Mississippi and one in Boston, Massachusetts. They were the result of a dream to bring primary care into communities with no medical access or facilities. These communities were located in the poorest parts of our cities and the most rural parts of our country. They were the homes of the poor, destitute and forgotten. The residents were black, brown and white. They had no jobs, poor schools and no future. The country, OUR country, ignored them, pretended they didn’t exist, abused, assaulted and demonized them. This was just the way it was.

So little has changed in 55 years. So much remains the same. Yet there is hope. When community health centers first came on the scene in 1965, they were considered a threat to established medicine. They served the poor. They were run by their patients. They saw everyone regardless of race, creed, education, employment or beliefs. Much of America called them socialist, incompetent, only fit for the poor, substandard and a joke. They were hated, attacked, marginalized and ignored. The communities they were located in saw them as miracles, an answer to their prayers and this new way of community activism, addressing chronic problems themselves, grew and flourished and thrived.

 

Communities such as Lawrence — poor, working class, struggling for jobs, food, medical care and respect — established community groups determined to bring health care to their homes and community. These groups, made up of white, black and brown, rural, urban, gay, straight, agnostic, Christian, Jewish and Muslim folks, throughout America, were simply tired of being ignored, minimalized, hated and discriminated against. They were tired of their babies dying and their life expectancy 20-30% less than white communities. They wanted their kids to be healthy, their parents to be cared for, and their babies to thrive. All across this country, from 1965 through today, communities of color, communities of poverty, communities forgotten rose up and demanded the right to health care and they did it themselves and they did it well. They did it with guts, passion, belief and determination and they won!

Today, there are over 1,400 community health centers in America operating more than 11,000 health center locations and serving 30 million patients. They are all located in underserved and socially or geographically isolated communities and provide community owned access to health care for all, regardless of who they are, what they look like, where they do or don’t work or what they believe. They (we) are the foundation of this nation’s primary care system and the bedrock of our communities. We are a rainbow in a dark threatening sky. A rainbow of colors, beliefs, and cultures. We are what this country and this world should be and could be if we would just love, listen and respect our differences and leave hate behind.

Greater Lawrence Family Health Center (GLFHC) stands with our brothers and sisters against racism, hatred, bigotry, discrimination and violence. We believe that black lives matter. We believe everyone matters. We believe that all people are created equal and we know it is way past time for change.

Community health centers are the best example of social change through community activism. Please know that GLFHC and every health center across this troubled nation stands proud and strong with our community, our patients and our staff. Racism is unacceptable and must be confronted and stopped. God bless all of you in this time of illness, social distancing and discord. Working together, staying strong in our beliefs and remaining determined not to accept the status quo, we can change the world and we will … we must.

I am so thankful for GLFHC’s 600-plus dedicated employees who work tirelessly every day for our patients and our community.

About GLFHC: The mission of Greater Lawrence Family Health Center is to improve and maintain the health of individuals and families in the Merrimack Valley by providing a network of high quality, comprehensive health care services and by training health care professionals to respond to the needs of a culturally diverse population. More than 62,000 patients depend on GLFHC for their primary health care needs at locations in Lawrence and Methuen. For more information, visit GLFHC.org.

Filed Under: Community, Perspectives Tagged With: community, discrimination, GLFHC, Healthcare, lawrence, racism

Haverhill First Responders Caravan in Honor of Home Health Foundation

April 24, 2020 by Kristin Cole

To celebrate the efforts of local first responders, the Haverhill Fire Department and Trinity Ambulance will lead a caravan of decorated cars during shift change to support the behind-the-scenes efforts of the visiting nurses, hospice nurses and other health care workers of the Home Health Foundation, a Lawrence-based organization fighting to protect patients and the community from the spread of the novel coronavirus.

The event will occur on Saturday, April 25, at 3 p.m. The parade begins at High Pointe House, the hospice and palliative care residence of Merrimack Valley Hospice in Haverhill. Vehicles will begin lining the right-hand side of the driveway at 2:45 p.m.

This caravan is intended to honor a special unit recently opened for patients with COVID-19 at High Pointe House, an acute care hospice residence which provides a home-like alternative to hospitalization for those in need of specialized end-of-life care.

The community is welcome to help celebrate the efforts of High Pointe House clinicians, as well as the agency’s visiting nurses.

[Note: Attendees have been asked to observe social distancing by remaining in their cars.  Due to the sensitive nature of the hospice house location, emergency vehicles will display lights, but no sirens and participants will be encouraged to cheer, but not honk, scream or play loud music.]

 

 

Filed Under: Health & Wellness Tagged With: caravan, Coronavirus, COVID-19, Doctors, firstresponders, Healthcare, nurses, parade, thankyou

On the Wings of Angels

April 22, 2020 by Anne Broyles

Angel Flight Northeast Changes Lives One Flight at a Time.

Imagine that your baby is born with a life-threatening disease that will require multiple surgeries. Besides the obvious concerns about the child’s health and future, you suddenly must consider staggering medical bills. To add to your worries, the best hospital for treatment is hundreds of miles away. How can you possibly pay for expensive flights in addition to everything else you’re facing? [ Editor’s note: This article originally appeared in the Nov/Dec 2011 issue of mvm. ]

A nonprofit organization called Angel Flight Northeast exists to ease the financial and emotional burdens of medical transportation. Angel Flight NE has more than 1,000 volunteer pilots from nine northeastern states that provide transportation free of charge to patients whose financial resources don’t allow travel by commercial airlines. Pilots donate their time, skill, airplane, fuel and other operating expenses. They are willing to be awakened in the middle of the night or to change their schedules in a heartbeat in order to provide crucial help to people dealing with health crises or ongoing treatment.

Lyndon Holmes of North Andover has flown with Angel Flight NE for 10 years. A “late-to-life flyer,” Holmes got his pilot license at age 54, shortly before 9/11. “When 9/11 came along, I asked myself, ‘What can I do that might be useful?’” he says. His search led him to Angel Flight NE, where he saw the opportunity to combine his love of flying and his desire to “add value to the community.”

Holmes makes about 40 flights a year for Angel Flight NE. “We provide a magic carpet for the passengers that takes away some of the unpleasant aspects of their illness,” he says. 

For instance, a patient living on Martha’s Vineyard who needs daily treatment in Hyannis could spend three hours getting from point-to-point. Once the patient arrives at the airport, an Angel Flight NE pilot can get him/her there in 10 minutes, saving time and alleviating the stress of travel. Angel Flight NE has provided air transportation to medical facilities for nearly 60,000 patients ages 3 months to 91 years, averages about 5,000 flights a year, and has flown more than 9 million miles. 

 

Angel Flight Northeast’s Mission

In 1996, retired businessman Larry Camerlin and retired Winchester Hospital CEO Gene Loubier founded Angel Flight NE in order to provide free transportation for children and adults who needed lifesaving medical care. Angel Flight NE’s services are available to anyone for whom travel by commercial airlines is cost-prohibitive, or whose medical condition makes auto travel impossible. Patients must be medically stable and ambulatory. They are allowed to bring a support person with them.

Angel Flight NE also provides flights for people needing to visit critically ill family members, children attending medical camps, and the terminally ill. The organization is part of the Air Charity Network, which provides “access for people in need seeking free air transportation to specialized health care facilities or distant destinations due to family, community or national crisis.” Although Angel Flight NE primarily provides service to patients who live in the northeastern United States, it arranges flights throughout the country, utilizing both large airports and remote landing strips.

 

Photos courtesy Angel Flight NE.

Mission Coordinated

At the organization’s headquarters in North Andover, Paula Strasser and Carolyn Bartholomew spend long hours each week coordinating an average of 100 flights. They talk to and screen patients, and contact volunteer pilots. Some trips are complicated, involving numerous airports. Some patients require frequent travel for ongoing treatment. Strasser and Bartholomew also reassure passengers who may not have flown in a small aircraft or are anxious about upcoming treatment or surgery.

“We’re here to get people the help they need in their quest to get their health back,” Strasser says. “What we do can make such a difference in people’s lives.”

Both women say it’s easy to become attached to patient passengers, especially the numerous children they’ve worked with who have life-threatening diseases. According to Dick Sundell, flight operations at Angel Flight NE, about 40 percent of their passengers are children dealing with burns, cancer or other serious illness.

“The success stories keep us going,” Bartholomew says. “We had a baby girl with a club foot who had to fly from Maine to Shriners Hospital for Children in Springfield, Mass., every other week for six months. It was wonderful to hear from her family that the surgery was successful.”

“The hardest part of this job is the people we can’t help,” Strasser says, explaining that some patients need 24/7 medical care or are not ambulatory.  

When volunteer pilots are not available, Strasser and Bartholomew turn to corporate sponsors such as JetBlue, Cape Air and US Airways Express, which offer flight passes to help patients get the care they need.

Strasser and Bartholomew also coordinate the complicated transportation that’s needed to get harvested organs to hospitals where patients are waiting for heart, kidney, lung, liver, pancreas or tissue transplants. A kidney obtained in St. Louis might be destined for a patient in Lebanon, N.H. An Angel Flight NE pilot from Massachusetts flies to Pittsburgh, where another pilot, in from St. Louis, awaits. The cooler containing the kidney is exchanged, and it’s soon on its way to Lebanon.

Angel Flight NE also responds to disasters. After 9/11, they were the first nonmilitary flights in the air, transporting booties for the rescue dogs working at ground zero. Angel Flight NE helped out after Hurricane Katrina in 2005 and the 2010 earthquake in Haiti, transporting relief workers, emergency personnel, blood and other supplies. Angel Flight NE also offers compassion flights, in one case flying two children to a distant military hospital where their mother was dying.

Left to right: Lyndon Holmes, Angel Flight NE Volunteer Pilot; Dick Sundell, Angel Flight NE Flight Operations; Keith D’Entremont, Angel Flight NE Corporate Development / Community Outreach; Bill Flanagan, Angel Flight NE Earth Angel.

Earth Angels

Bill Flanagan was intrigued when he first heard about Angel Flight NE five years ago. Flanagan had retired from his post as a contract administrator at the Lowell Housing Authority and had time to give. He went to the Lawrence Municipal Airport to meet the Angel Flight NE staff and was impressed. “God love those people at Angel Flight Northeast because they certainly are angels of mercy,” he says.

Flanagan volunteered as an Earth Angel, a role in which he picks up patients and drives them from airport to hospital, hospital to hotel, or wherever their treatment requires them to go.  

“There is such satisfaction in reaching out a hand to someone in their time of need,” Flanagan says. “Being an Earth Angel is an easy way to help.”

Appreciation for Life

Holmes, the pilot from North Andover, remembers a bright young girl who died of cancer nine months after her Angel Flight NE with him. “Her death really brought home the reality of what this is all about,” he says. “I don’t always know specifics of the passenger’s situation, but
I get an appreciation for what they have to go through and have a better appreciation for my own life.”

 

[ Updated 4/1/20 ] Here’s a message from Larry Camerlin Founder and President of Angel Flight NE >>>

For more information:
Angel Flight Northeast
(978) 794-6868
www.AngelFlightNE.org

 

Filed Under: Health & Wellness Tagged With: angel, chairty, flight, Healthcare, medflight, pilot, volunteer

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